Assertiveness in the workplace

Assertiveness means expressing your point of view in a way that is clear and direct, while respecting others. Assertive behaviour is based on respect for both yourself...
Target Audience
Individuals who are seeking assert themselves in the workplace.
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General Description

Assertiveness means expressing your point of view in a way that is clear and direct, while respecting others. Assertive behaviour is based on respect for both yourself and the other party. It is a key skill in maintaining healthy relationships.

Assertiveness skills is the mid point between aggressive or passive communication. Assertive communication can help you to minimise conflict and to control anger in the workplace. It enables you to have your needs better met, and to have more positive relationships with colleagues and in your personal life.

Audience

Individuals who are seeking assert themselves in the workplace.

Available Delivery Formats

This course contributes to 4.0 professional development hours.

Occurrences

There are no occurrences of 2 Hour Workshop in New South Wales at this time.

Sessions

No session information is available.

About the team


Leah Shmerling

Creator

Leah Shmerling is the Director and Principal Consultant of Crown Coaching and Training, and is a Certified Retirement Coach. She is a course facilitator, career counsellor/coach, and Certified Retirement Coach. She has over 30 years experience in career development, life coaching, and education and training in all sectors that includes industry, TAFE, private RTOs and with professional associations. These include: the Victorian Chamber of Commerce and Industry (VECCI), CPA, the Australian Retailers Association of Victoria, and the Australian Institute of Management.

Leah is a published author of 2 books and a former freelance writer for the Herald Sun where she wrote in Education, and The Age where she wrote in Education, Employment, and had a few articles published in Business.

Leah holds a Master in Professional Education and Training, Graduate Diploma in Career Development, a number of Diploma qualifications in Vocational Educational Training, and Certificates in Life Coaching, Mediation Skills, and Psychodrama.

Leah is a professional member of the Career Development Association Australia (CDAA), a professional member of Australian Career Professionals International (ACPi-Aus). She has international accreditation and is Board Certified as a Career Management Fellow with the Institute of Career Certification.



Crown Coaching

Presenter

Leah Shmerling is the Director and Principal Consultant of Crown Coaching and Training, and has over 30 years experience in career development, life coaching, education and training. Leah is a Certified Retirement Coach with Retirement Options and is certified to apply self-assessment questionnaires with the use of The Retirement Success™ Profile and Life Options™ Profile to determine an individual’s readiness for retirement and areas that require specific focus.